PULWAMA, OCTOBER 12: In a significant step towards making the existing grievance redress mechanism more robust and efficient, District Development Commissioner (DDC) Pulwama today chaired a training session cum meeting regarding Jammu & Kashmir Integrated Grievance Redress and Monitoring System (JK-IGRAMS).
Speaking on the occasion, DDC said that the Government is committed to undertake all radical reforms to put in place People-Centric Good Governance structure that has an institutionalized grievance redressal mechanism.
Terming it as a step towards gaining the peoples trust, DDC said that an effective grievance redressal mechanism is the lifeblood of any Good Governance System and is the top priority for the Government of Jammu and Kashmir.
The revamped system shall decentralize the handling and redressal of public grievances by making District Collectors/ Deputy Commissioners as the primary level of receiving, disposing and monitoring grievances. As such, the existing Portal has now been integrated downwards to the district level by mapping another nearly 1500 public offices in 20 districts of the Union Territory.
From existing 250 to proposed 1500 offices, which is the widest possible coverage that has been conceived and enabled in the online management of public grievances in J&K making it the first online grievance management system / Portal in the country that is linked with Central government (at the top) and districts and even further downwards to the Tehsils and Blocks (at the bottom).
Besides, the administrative secretaries of various departments figuring in the middle of the flow-chain are also linked to the mechanism.
In addition to that, the new system would be available round the clock with applicant OTP authentication, acknowledgement to applicant at each stage, feedback by complainant and on top of that grievance submission through call center by making a phone call between 9.30 AM -5.30 PM on all days except Sunday.
The meeting was attended by Additional Deputy Commissioners and all district and sub-divisional officers.
