Srinagar, Nov 18 (KINS): Union Minister Dr. Jitendra Singh announced a significant achievement in public grievance redressal, revealing that the average resolution time has been slashed from 30 days to just 13 days, with further reductions planned.
Speaking virtually at the “National Workshop on Effective Redressal of Public Grievances,” Dr. Jitender Singh lauded this as a milestone in citizen-centric governance under Prime Minister Narendra Modi’s leadership.
News agency KINS reported that the Minister highlighted the transformation of the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), established in 2007, through ten-step reforms.
These improvements have enhanced efficiency, with over 116,000 grievances registered in October 2024 and pending grievances reduced to 53,897 in central secretariats.
“For 28 consecutive months, central secretariats have resolved over 100,000 grievances monthly,” he stated, adding that citizens’ positive feedback reflects growing trust in government mechanisms.
Ministries such as Skill Development, Postal, and Food Distribution were recognized as top performers in Group A, while Parliamentary Affairs, Empowerment of Persons with Disabilities, and Land Resources led in Group B.
The Union Minister announced the introduction of next-generation technology powered by Artificial Intelligence (AI) and Machine Learning (ML) to further modernize grievance redressal. These innovations aim to enhance user experience, efficiency, and the overall ease of living.
The Minister emphasized public grievances as a critical feedback mechanism for government services and reiterated the administration’s dedication to addressing issues promptly through technology-driven solutions. Over 51,000 new users joined CPGRAMS in 2024, a testament to its growing reach and reliability.
Concluding his address, he reaffirmed the government’s commitment to proactive governance and systemic reforms aimed at preventing grievances from arising. “We are dedicated to delivering seamless, inclusive public services while continually raising the benchmarks for citizen satisfaction,” he said.
The workshop brought together senior officials, ministry representatives, and stakeholders to discuss further refinements to grievance redressal mechanisms, underscoring the government’s mission of citizen-friendly governance.(KINS)
